Cancellation Policy

Dreamy Escapes CANCELLATION POLICY

For all Lodge and Writer’s Cottage bookings, and events and multiple space bookings,
a minimum $250 admin fee, plus10% of total booking price will be charged on top of our regular cancellation policy.

For all bookings: A refund, minus relevant fees and charges, will be provided within 14 days of cancellations that are made up to 90 days before check-in. If you cancel less than 90 days prior to check in you will receive a 50% refund minus relevant fees and charges.

If booked fewer than 30 days before check-in, and you choose to cancel more than 21 days prior to check in, a 50% refund will be offered, minus fees and charges, and will be provided within 14 days of your cancellation. 

Cancellations made less than 14 days before check in will not receive any refund.  

We offer a 48 hour cooling off period from when your booking is made to receive a full refund minus any admin and bank fees.

Fees include but are not limited to bank fees and charges, preparation costs, administrative costs and other incidentals.

Dreamy Escapes reserves the right to alter these terms and conditions at any time.

Dreamy Escapes reserves the right to cancel bookings due to unforeseen circumstances and a full refund, minus fees and charges will be issued.

Change of dates will also incur an admin fee.

Rules and responsibilities

Making a booking indicates you agree to all terms, conditions and rules that are given at time of booking and stated here: 

  • Check in from 3pm
  • Check out by 10am
  • All breakages and damage to be reported immediately.
  • No parties.
  • No smoking on the property.
  • Pre-approved private events are allowed, with strict noise restrictions as approved in writing. This includes no amplified music after 6pm.  
  • Total Guest numbers must be pre-approved at time of booking. 
  • No shoes in houses. 
  • No feeding wildlife. 
  • Children are only permitted at Tranquility Lodge and inside the fenced yard. 
  • Children are to be supervised at all times while in the pool. 
  • Windows to be shut at all venues prior to going out because of rapid fly developing storms. 
  • All guests must be pre approved prior to visiting. 
  • Guests must stay on the top of the ridge and not venture into the protected bush areas of the property as they are being regenerated. 
  • Other areas of the property are not accessible or available for use. 
  • The caretakers residence is private and not to be accessed. 
  • Be mindful of noise when coming and going. 
  • Only park in designated parking areas.
Additional rules as needed. 
For support please email: connect@dreamyescapes.com.au
In the case of an emergency please contact Sam on 0435 266 409
Dreamy Escapes does not accept responsibility or any assume any liability for offsite vendors, guests visitors, or any use of the property outside our agreed terms.